The cloud based contact center global market report 2024 from The Business Research Company provides comprehensive market statistics, including global market size, regional shares, competitor market share, detailed segments, trends, and opportunities. This report offers an in-depth analysis of current and future industry scenarios, delivering a complete perspective for thriving in the industrial automation software market.
Cloud Based Contact Center Market, 2024 report by The Business Research Company
offers comprehensive insights into the current state of the market and
highlights future growth opportunities.
Market Size -
The cloud based contact center market size has grown rapidly in recent years.
It will grow from $22.63 billion in 2023 to $26.91 billion in 2024 at a
compound annual growth rate (CAGR) of 18.9%.
The growth in the historic period
can be attributed to cost efficiency and scalability, customer experience
enhancement, disaster recovery and business continuity, compliance and security
measures, agility and rapid deployment..
The cloud based contact center market size is expected to see exponential
growth in the next few years. It will grow to $58.91 billion in 2028 at a
compound annual growth rate (CAGR) of 21.6%.
The growth in the forecast period can be attributed to demand for
multichannel communication, increased focus on compliance management,
predictive analytics for customer insights, enhanced self-service options,
real-time analytics for decision-making. Major trends in the forecast period
include rapid adoption of cloud-based solutions, omnichannel communication,
analytics and business intelligenceenhanced security and compliance features,
edge computing for low latency, integration with crm and business
applications..
Order your report now for swift delivery @
https://www.thebusinessresearchcompany.com/report/cloud-based-contact-center-global-market-report
Scope Of Cloud Based Contact Center Market
The Business Research Company's reports encompass a wide range of information,
including:
1. Market Size (Historic and Forecast): Analysis of the market's historical
performance and projections for future growth.
2. Drivers: Examination of the key factors propelling market growth.
3. Trends: Identification of emerging trends and patterns shaping the market
landscape.
4. Key Segments: Breakdown of the market into its primary segments and their
respective performance.
5. Focus Regions and Geographies: Insight into the most critical regions and
geographical areas influencing the market.
6. Macro Economic Factors: Assessment of broader economic elements impacting
the market.
Market Drivers -
The rising adoption of cloud based call centers is projected to drive the
growth of the cloud based contact center market in the coming years. A
network-based service in which a provider owns, and controls contact center
technology is known as cloud-based call centers. Cloud based call centers
provide innovative solutions to address company issues and remote services to
enterprises on a subscription basis. For instance, in April 2021, according to
a report published by 8x8 Inc. a US-based provider of Voice over IP products,
75% of contact centers are currently working in the cloud (44% fully, 31%
hybrid), making them the majority of contact centers nowadays. Therefore, the
rising adoption of cloud based call centers fuels the cloud based contact
center market growth .
Market Trends -
Product innovations have emerged as the key trend gaining popularity in the 5G
chipset market. The major players in the market are developing innovative
products for market growth. For instance, in June 2021, Samsung Electronics, a
South Korea-based electronics company, developed 3GPP Rel.16 compliant
chipsets, a range of next-generation 5G chipsets that deliver cutting-edge 5G
technologies. The new chipsets consist of a second-generation 5G modem
System-on-Chip (SoC), a third-generation mmWave Radio Frequency Integrated
Circuit (RFIC) chip, and a Digital Front End (DFE)-RFIC integrated chip. These
are designed to increase power efficiency, boost performance, and reduce the
size of 5G solutions.
The cloud based contact center market covered in this report is segmented –
1) By Type: Automatic Call Distribution, Agent Performance Optimization,
Dialers, Interactive Voice Response, Computer Telephony Integration, Analytics
And Reporting
2) By Component: Solution, Services
3) By Deployment: Public, Private, Hybrid
4) By Application: Call Routing And Queuing, Data Integration And Recording,
Chat Quality And Monitoring, Real-Time Decision Making, Workforce Optimization
5) By End-User: Banking, Financial Services and Insurance (BFSI), IT And
Telecom, Media And Entertainment, Retail, Logistics And Transport, Healthcare,
Other End Users
Get an inside scoop of the cloud based contact center market, Request now for
Sample Report @
https://www.thebusinessresearchcompany.com/sample.aspx?id=5233&type=smp
Regional Insights -
North America was the largest region in the cloud based contact center market
in 2023. Asia-Pacific is expected to be the fastest-growing region in the
forecast period. The regions covered in the cloud based contact center market
report are Asia-Pacific, Western Europe, Eastern Europe, North America, South
America, Middle East, Africa
Key Companies -
Major companies operating in the cloud based contact center market report are
Genesys Telecommunications Laboratories Inc., 3CLogic Inc., Avaya Contact
Center (Avaya Group), Connect First Inc., Five9 Inc., 8x8 Inc., Aspect
Software, RingCentral Inc., NICE Systems Ltd., Ameyo Pvt. Ltd., Aircall SAS,
Amazon Web Services Inc., Vocalcom Group, Talkdesk Inc., Vonage, Serenova LLC,
Content Guru Inc., Evolve IP, TCN Inc., Tata Consultancy Services Limited,
Worldline, Cisco Systems Inc., Sharpen Technologies, Bright Pattern Inc.,
Liveops, Mitel Networks Corporation, Enghouse Interactive Inc., Noble Systems
Corporation, Alcatel-Lucent Enterprise, Altitude Xperience
Table of Contents
1. Executive Summary
2. Cloud Based Contact Center Market Report Structure
3. Cloud Based Contact Center Market Trends And Strategies
4. Cloud Based Contact Center Market – Macro Economic Scenario
5. Cloud Based Contact Center Market Size And Growth
…..
27. Cloud Based Contact Center Market Competitor Landscape And Company Profiles
28. Key Mergers And Acquisitions
29. Future Outlook and Potential Analysis
30. Appendix
Contact Us:
The Business Research Company
Europe: +44 207 1930 708
Asia: +91 88972 63534
Americas: +1 315 623 0293
Email: info@tbrc.info
Follow Us On:
LinkedIn: https://in.linkedin.com/company/the-business-research-company
Twitter: https://twitter.com/tbrc_info
Facebook: https://www.facebook.com/TheBusinessResearchCompany
YouTube: https://www.youtube.com/channel/UC24_fI0rV8cR5DxlCpgmyFQ
Blog: https://blog.tbrc.info/
Healthcare Blog: https://healthcareresearchreports.com/
Global Market Model:
https://www.thebusinessresearchcompany.com/global-market-model
No comments:
Post a Comment