The call center ai global market report 2024 from The Business Research Company provides comprehensive market statistics, including global market size, regional shares, competitor market share, detailed segments, trends, and opportunities. This report offers an in-depth analysis of current and future industry scenarios, delivering a complete perspective for thriving in the industrial automation software market.
Call Center AI Market, 2024 report by
The Business Research Company offers comprehensive insights into the current
state of the market and highlights future growth opportunities.
Market Size -
The call center ai market size has grown exponentially in recent years. It will
grow from $2.17 billion in 2023 to $2.7 billion in 2024 at a compound annual
growth rate (CAGR) of 24.6%. The growth in the historic period can be
attributed to customer experience improvement, rise in customer expectations,
growing volume of customer interactions, cost efficiency imperative,
integration with existing systems..
The call center ai market size is expected to see exponential growth in the
next few years. It will grow to $6.75 billion in 2028 at a compound annual
growth rate (CAGR) of 25.8%. The growth
in the forecast period can be attributed to personalization of customer
interactions, enhanced sentiment analysis, focus on accessibility features,
evolving customer communication preferences,
multi-channel support.. Major trends in the forecast period include
increased adoption of virtual assistants and chatbots, conversational ai for
natural language processing, voice biometrics for authentication, continuous
learning and adaptability, enhanced call analytics and reporting, integration
with crm systems..
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Scope Of Call Center AI Market
The Business Research Company's reports encompass a wide range of information,
including:
1. Market Size (Historic and Forecast): Analysis of the market's historical
performance and projections for future growth.
2. Drivers: Examination of the key factors propelling market growth.
3. Trends: Identification of emerging trends and patterns shaping the market
landscape.
4. Key Segments: Breakdown of the market into its primary segments and their
respective performance.
5. Focus Regions and Geographies: Insight into the most critical regions and
geographical areas influencing the market.
6. Macro Economic Factors: Assessment of broader economic elements impacting
the market.
Market Drivers -
Rising demand for AI-based intelligent virtual assistants and chatbots are
driving the growth of the call center AI market. AI-based intelligent virtual
assistants and chatbots provide enhanced customer support services that offer
immense opportunities and better communications to clients. The epidemic of
COVID-19 has resulted in an exponential increase in call volumes at customer
service centers across geographies and sectors. To give callers first contact
resolution, contact centers have implemented automation techniques such as
chatbots, artificial intelligence, and natural language processing. They are
also mapping experiences and assisting clients in implementing them to reduce
calls, emails, and chats. For instance, according to RT insights, a United
States forum that provides information on machine learning and big data,
conversational AI in the form of chatbots or virtual assistants will be utilized
at least once a month by 123 million US adults, or 47% of the population by the
end of 2022. Such rising demand for AI-based intelligent virtual assistants and
chatbots is accelerating the call center AI market growth.
Market Trends -
Product innovations have emerged as the key trend gaining popularity in the 5G
chipset market. The major players in the market are developing innovative
products for market growth. For instance, in June 2021, Samsung Electronics, a
South Korea-based electronics company, developed 3GPP Rel.16 compliant
chipsets, a range of next-generation 5G chipsets that deliver cutting-edge 5G
technologies. The new chipsets consist of a second-generation 5G modem
System-on-Chip (SoC), a third-generation mmWave Radio Frequency Integrated
Circuit (RFIC) chip, and a Digital Front End (DFE)-RFIC integrated chip. These
are designed to increase power efficiency, boost performance, and reduce the
size of 5G solutions.
The call center ai market covered in this report is segmented –
1) By Component: Computer Platforms, Solutions, Services
2) By Deployment Type: Cloud, On-Premise
3) By Industry Vertical: Banking, Financial Services, And Insurance (BFSI),
Retail And E-commerce, Telecom, Healthcare, Media And Entertainment, Travel And
Hospitality, Other Industries
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Regional Insights -
North America was the largest region in the call center AI market in 2023.
Asia-Pacific is expected to be the fastest-growing region in the forecast
period. The regions covered in the call center ai market report are
Asia-Pacific, Western Europe, Eastern Europe, North America, South America,
Middle East, Africa
Key Companies -
Major companies operating in the call center ai market report are Artificial
Solutions International AB, IBM Corporation, Microsoft Corporation Inc., Oracle
Corporation,Amazon Web Services Inc.,SAP SE, Google LLC,Avaya Holdings
Corp.,NICE Ltd., Nuance Communications Inc.,Zendesk Inc., EdgeVerve Systems
Ltd., Pypestream,Avaamo Technologies Pvt. Ltd., Jio Haptik Technologies
Ltd.,Amazon Web Services, Genesys Telecommunications Laboratories Inc.,Verint
Systems Inc.,Salesforce Inc.,Twilio Inc.,Five9 Inc.,Talkdesk Inc.,Alvaria
Inc.,Pegasystems Inc.,Freshworks Inc.,ujet. cx,Sharpen Technologies
Inc.,LivePerson Inc.,Inference Solutions Pty Ltd,Ada Support Inc.
Table of Contents
1. Executive Summary
2. Call Center AI Market Report
Structure
3. Call Center AI Market Trends And
Strategies
4. Call Center AI Market – Macro
Economic Scenario
5. Call Center AI Market Size And Growth
…..
27. Call Center AI Market Competitor
Landscape And Company Profiles
28. Key Mergers And Acquisitions
29. Future Outlook and Potential Analysis
30. Appendix
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